These Terms of Service govern your access to and use of Lenzstore, including the website, customer dashboard, digital product purchases, downloads, license keys, activations, updates, and support services.
Lenzstore is a digital products store operated by Lenzcreative. By creating an account, purchasing a product, downloading files, activating a license, or using our services, you agree to these Terms.
1. Store provider
Lenzstore is operated by Lenzcreative. For legal, billing, license, refund, or support questions, contact us at [email protected].
2. Digital products
Products sold through Lenzstore are digital software products, modules, plugins, integrations, templates, documentation, and related downloadable files. Unless clearly stated otherwise, products are delivered electronically and no physical goods are shipped.
3. Account responsibility
You are responsible for keeping your account login details secure. Any activity under your account may be treated as your activity. If you believe your account, email, license key, or customer dashboard has been compromised, contact us immediately.
4. Orders and payments
Orders are considered completed only after payment is successfully processed and the order is marked as paid or completed in our system.
Payments may be processed by Freemius or another supported payment provider. Where Freemius is used, Freemius may act as merchant of record and may issue the official payment receipt, tax invoice, refund, or credit note. Lenzstore manages product access, downloads, licenses, activations, updates, and support records.
5. Product access, downloads, and updates
Download and update access may depend on your payment status, license status, account status, update access period, support period, refund status, chargeback status, and compliance with these Terms.
We may improve, modify, replace, rename, discontinue, or remove product versions over time. We do not guarantee that older product versions will remain available forever.
6. Licenses and activation
Each purchased product license is subject to the license type, activation limit, usage restrictions, update access, and support access shown at purchase, on the product page, or inside your dashboard. Additional license rules are explained in our License Policy and Regular License Terms.
A license may be limited to a specific number of active domains, websites, CRM instances, installations, or environments. If you need additional installations or client projects, you may need to purchase additional licenses.
7. License verification
Some products may contact our license verification API to confirm license status, activation limits, domain, instance URL, product identifier, product version, platform version, and access rights.
License verification helps provide updates, protect legitimate customers, prevent abuse, and manage product activations. You must not bypass, disable, fake, modify, or tamper with license verification.
8. Allowed use
Unless the product page says otherwise, a standard license allows you to install and use the product for your own business or for one client project within the stated activation limit.
You may modify the product for your own licensed installation or client project, but custom modifications are not automatically covered by support.
9. Prohibited use
You must not:
- Share, sell, rent, lease, sublicense, or transfer license keys without permission.
- Resell, redistribute, publish, leak, or upload product files to public repositories or file-sharing websites.
- Use one license for more installations, domains, CRM instances, or client projects than allowed.
- Remove copyright, license, security, or attribution notices.
- Bypass, disable, modify, fake, or tamper with licensing or update systems.
- Use our products for illegal, fraudulent, harmful, abusive, or unauthorized activity.
- Use our products to create a substantially similar competing product based on our source code, design, or functionality.
10. Product compatibility
Product pages may list compatibility information such as supported CRM versions, PHP versions, WordPress versions, WooCommerce versions, server requirements, browser requirements, or third-party service requirements.
You are responsible for checking compatibility before purchase. We are not responsible for issues caused by unsupported versions, missing server requirements, hosting restrictions, third-party conflicts, unsupported custom modifications, or incorrect installation.
11. Support
Support may include help with product installation, configuration, product usage, license activation, and confirmed product bugs. Support is provided according to our Support Policy.
Support does not automatically include custom development, new features, server administration, hosting configuration, third-party product fixes, unsupported modifications, data migration, training, or business consulting unless agreed separately.
12. Customization services
Customization, custom development, private integrations, installation services, consulting, and migration work are not included in standard product support unless clearly stated or agreed separately in writing. Custom work is handled according to our Customization Policy.
13. Refunds
Refund requests are handled according to our Refund Policy. Approved refunds may revoke or disable related licenses, downloads, update access, support access, and activations.
14. Chargebacks, fraud, and abuse
We may restrict, suspend, revoke, or ban access where we detect or reasonably suspect fraud, chargebacks, payment disputes, license sharing, unauthorized distribution, suspicious activation activity, abuse, piracy, or violation of these Terms.
Opening a chargeback or payment dispute without contacting support first may result in immediate license suspension, download restriction, support suspension, and account review.
15. Third-party services
Products may integrate with third-party platforms, CRMs, APIs, payment providers, email providers, AI providers, hosting environments, analytics tools, or other external services.
Your use of third-party services is subject to their own terms, pricing, limits, availability, and privacy policies. We are not responsible for third-party downtime, API changes, account restrictions, pricing changes, discontinued services, or issues outside our control.
16. Customer data and support access
If you provide logs, screenshots, admin access, FTP/SFTP access, API keys, database samples, files, or other technical information for support, you confirm that you have permission to share them with us. How we handle personal data is explained in our Privacy Policy.
You are responsible for creating backups before giving access and for removing or changing temporary credentials after support is complete.
17. Intellectual property
Products, source code, documentation, branding, product names, designs, screenshots, update systems, license systems, and related materials remain the intellectual property of Lenzcreative or their respective owners.
Purchasing a product grants you a limited license to use it under the applicable license terms. It does not transfer ownership of the product or intellectual property.
18. WordPress and open-source products
Some products, especially WordPress or WooCommerce products, may include code subject to open-source licenses such as the GNU General Public License where required or stated. Nothing in these Terms is intended to restrict rights that cannot legally be restricted under an applicable open-source license.
However, official downloads, automatic updates, license keys, support, hosted services, private files, and customer dashboard access may still require a valid paid license.
19. No warranty
Products and services are provided on an “as is” and “as available” basis to the maximum extent permitted by law. We do not guarantee that products will be error-free, uninterrupted, compatible with every environment, suitable for every business, or continuously compatible with every third-party platform.
20. Limitation of liability
To the maximum extent permitted by law, Lenzcreative is not liable for indirect, incidental, special, consequential, punitive, or business losses, including loss of profits, revenue, data, goodwill, customers, website traffic, rankings, or downtime.
To the maximum extent permitted by law, our total liability for any claim related to a product is limited to the amount you paid for that product.
21. Changes to products or terms
We may update products, documentation, pricing, policies, and these Terms from time to time. Continued use of Lenzstore or our products after changes means you accept the updated terms, unless mandatory law requires otherwise.
22. Contact
For questions about these Terms, contact us at [email protected].