This Privacy Policy explains how Lenzstore collects, uses, stores, shares, and protects information when you visit our website, create an account, purchase products, download files, activate licenses, or contact support.
Lenzstore is a digital products store operated by Lenzcreative. For privacy, account, license, billing, or support questions, you can contact us at [email protected].
1. Information we collect
We may collect the following types of information:
- Account details such as name, email address, login provider, avatar, company name, and account preferences.
- Purchase and order details such as product name, license type, order number, payment status, refund status, subscription status, invoice details, and payment provider transaction IDs.
- License details such as license key, product identifier, activation limit, activated domains, instance URLs, CRM type, website URL, platform version, product version, license status, and expiry dates.
- License verification data such as domain, instance URL, IP address, user agent, product version, platform version, activation events, verification timestamps, and security logs.
- Support information such as messages, screenshots, logs, error details, admin URLs, temporary access details, files, code snippets, and technical environment information you choose to provide.
- Security information such as IP address, device information, browser details, login logs, failed login attempts, download logs, fraud indicators, and abuse-prevention records.
- Communication preferences if you subscribe to product updates, announcements, or marketing emails.
- Cookie and analytics information as described in our Cookie Policy.
2. Payment information
We do not store full payment card numbers or sensitive card authentication data. Payments may be processed by Freemius or another supported payment provider.
Payment providers may collect and process billing details, payment details, tax details, fraud-prevention information, and transaction information according to their own terms and privacy policies.
3. How we use information
We use information to:
- Create, secure, and manage customer accounts.
- Process purchases, invoices, refunds, chargebacks, and payment-related requests.
- Provide product downloads, license keys, updates, activation management, and customer dashboard access.
- Verify license status, domain usage, activation limits, and update access.
- Provide support, investigate issues, and respond to customer requests.
- Detect and prevent fraud, abuse, license sharing, piracy, suspicious activity, and unauthorized access.
- Improve store security, performance, reliability, products, documentation, and customer experience.
- Send transactional emails about purchases, licenses, updates, support, refunds, security, and account activity.
- Comply with legal, tax, accounting, payment provider, platform, and regulatory obligations.
- Protect our rights, products, customers, business, and legal interests.
4. Legal bases for processing
Where applicable privacy laws require a legal basis, we may process personal information based on contract performance, legitimate interests, legal obligations, consent, or the establishment, exercise, or defense of legal claims.
Examples include processing information to deliver purchased products, manage licenses, provide support, secure the store, prevent fraud, maintain accounting records, and comply with payment or legal requirements.
5. License verification and domains
Some products may contact our license verification API to verify whether a license is active and allowed for a specific domain, installation, CRM instance, website, or environment. This is also described in our License Policy.
This may include sending the license key, product identifier, product version, domain, instance URL, platform version, IP address, user agent, and verification timestamps. License verification is used to provide updates, manage activations, prevent abuse, protect legitimate customers, and secure product access.
6. Support access and technical information
If you contact support, you may choose to provide logs, screenshots, error messages, admin access, FTP/SFTP access, API keys, database samples, staging access, or other technical information. Support scope is explained in our Support Policy.
You are responsible for providing only the access needed for the support task, creating backups before granting access, avoiding unnecessary personal or sensitive data, and removing or changing temporary credentials after support is complete.
7. Cookies and similar technologies
We use cookies and similar technologies for login sessions, security, preferences, checkout, analytics, and store functionality. Some third-party services, such as payment providers, may also use cookies during checkout or payment processing.
For more information, please see our Cookie Policy.
8. Sharing information
We may share necessary information with trusted third parties where required to operate the store, process payments, provide support, prevent fraud, secure our services, comply with legal obligations, or protect our rights.
These third parties may include:
- Payment providers such as Paddle.
- Hosting, infrastructure, CDN, and security providers.
- Email, notification, and communication providers.
- Analytics and cookie-consent providers.
- Support/helpdesk tools.
- Accounting, tax, legal, and professional advisors.
- Fraud-prevention, risk-review, and abuse-detection tools.
- Authorities, courts, regulators, or law enforcement where required by law.
We do not sell your personal information to advertisers.
9. International customers and transfers
Lenzstore may serve customers in different countries. Because of this, information may be processed by us or our service providers in countries other than your country of residence.
Where required, we use appropriate safeguards for international transfers, such as contractual protections or other lawful transfer mechanisms.
10. Data retention
We keep personal information only as long as reasonably necessary for the purposes described in this Privacy Policy, including product access, license management, support, accounting, tax, fraud prevention, dispute handling, security, and legal compliance.
Account, order, license, activation, support, refund, chargeback, and risk records may be kept for as long as needed to provide services, protect the store, handle disputes, comply with legal obligations, and protect legitimate business interests.
11. Security
We use reasonable technical and organizational safeguards to protect information. No online system is completely secure, but we aim to protect customer data and monitor for abuse, unauthorized access, suspicious activity, and license misuse.
You are responsible for securing your own account, email, website, CRM, server, administrator accounts, backups, and installed software.
12. Your privacy rights
Depending on your location, you may have rights to access, correct, delete, restrict, export, or object to the processing of your personal information. You may also have the right to withdraw consent where processing is based on consent.
Some requests may be limited where we need to keep information for legal, tax, accounting, fraud prevention, dispute, security, or legitimate business reasons.
To make a privacy request, contact us at [email protected].
13. Marketing communications
If you subscribe to product updates, announcements, or marketing emails, you can unsubscribe using the link in the email or by contacting us.
Transactional emails related to purchases, licenses, downloads, updates, refunds, support, security, and account activity may still be sent even if you unsubscribe from marketing emails.
14. Children
Lenzstore is not intended for children. We do not knowingly collect personal information from children under the age required by applicable law.
15. Third-party links
Our website, documentation, dashboard, emails, or products may contain links to third-party websites or services. We are not responsible for third-party privacy practices, websites, services, or content.
16. Changes to this Privacy Policy
We may update this Privacy Policy from time to time. The updated version will be posted on this page with a new “Last updated” date.
17. Contact
For privacy questions or requests, contact us at [email protected].